Do I need to cancel if I’m on my cycle?

No, you do not need to cancel. We can still see you, and it does not impact your treatment. So if you’re comfortable, we are good to go!

What areas of Central Florida do you serve?

We provide home visits in Lake Nona, Moss Park, Southeast Orlando, Hunter’s Creek, Narcoossee, Saint Cloud, Avalon Park, Waterford Lakes, Winter Park, Doctor Phillips, Celebration and surrounding areas. Please call us to confirm if our mobile services are available within the radius of your home.

What should I wear for my appointment?

We recommend wearing comfortable clothing that allows for easy movement. Most patients feel best in athletic or loose-fitting clothing.

Do I need a referral for physical therapy?

No, you do not need a referral or prescription from a physician for physical therapy.

However, if your physical therapist feels further medical assessment or treatment is necessary, they will encourage you to follow up with your physician or refer you to an appropriate provider.

Do you see patients under the age of 18?

No, we do not treat patients under the age of 18. We specialize in treating adult patients but would be happy to refer you to a pediatric pelvic health physical therapist.

How soon should I see a pelvic health physical therapist after giving birth?

We recommend seeing a pelvic health physical therapist as early as 2-4 weeks postpartum to reconnect to your body while caring for your baby. We will work on lifting techniques, baby holding posture, and return to exercise when appropriate.

What forms of payment do you accept?

Payment can be made via cash, check, HSA/FSA card, credit or debit card on file or with a card reader at the appointment.

Do you accept insurance?

Connect Physical Therapy is an out-of-network provider offering high-quality, one-on-one physical therapy. Payment is due at each visit. If you have PPO insurance, I can provide a superbill for you to submit for possible reimbursement. Please contact your insurance provider to confirm your out-of-network coverage.

What do I ask my insurance company about reimbursement?

When calling your insurance provider, ask the following:

1. Out-of-Network Deductible

• What is my out-of-network deductible?

• How much of it have I already met this year?

2. Coverage After Deductible

• Once my deductible is met, what percentage of the visit cost am I responsible for?

3. Authorization or Referral

• Do I need prior authorization or a referral for out-of-network reimbursement?

4. Visit Limits

• Is there an annual limit on the number of out-of-network visits?

5. Reimbursable CPT Codes

• Which CPT codes are eligible for reimbursement under my plan?

Important Notes

• Reimbursement typically occurs after your out-of-network deductible has been met.

• If you have reached your out-of-pocket maximum, your insurance may cover up to 100% of eligible costs — this is often the best time to maximize your visits.

• Reimbursement is never guaranteed. Final rates and coverage decisions are determined by your insurance company.