Do you offer in-office visits?

Yes! Beginning June 30, Connect Physical Therapy Pelvic Health & Wellness offers both private in-office visits and concierge in-home care.

Our office is located inside Salon Lofts Vista Park:

7067 Narcoossee Rd, Suite B, Loft 11
Orlando, FL 32822

Patients may choose the care setting that best fits their needs and lifestyle.

Do you still offer home visits?

Absolutely. Concierge in-home visits remain available throughout Lake Nona, East Orlando, St. Cloud, and surrounding communities.

Whether you choose an in-office or in-home visit, you will receive the same personalized one-on-one care directly with Dr. Julia Connor, PT, DPT.

Which option is right for me?

Both options provide the same individualized treatment and personalized plan of care.

In-office visits may be a good fit if you:

• Prefer a dedicated treatment environment

• Want greater appointment availability

• Enjoy having a private space focused on your recovery

In-home visits may be a good fit if you:

• Prefer the convenience of care at home

• Are pregnant, postpartum, or caring for young children

• Have difficulty traveling to appointments

Can I switch between in-office and in-home visits?

In many cases, yes. Patients may transition between in-office and in-home visits based on scheduling, availability, and clinical needs.

Please contact us if you have questions about which option is best for you.

Will my treatment be different in the office?

No. Every visit includes one-on-one care with Dr. Julia Connor and may include hands-on therapy, movement assessment, exercise progression, education, and updates to your personalized treatment plan. The office simply provides an additional option for receiving care.

What areas of Central Florida do you serve?

Connect Physical Therapy offers both private in-office visits in Lake Nona and concierge in-home pelvic health and orthopedic physical therapy services throughout East Orlando and surrounding communities.

Our core service area includes:

• Lake Nona

• Laureate Park

• Medical City

• Moss Park

• Northlake Park

• Eagle Creek

• Vista Lakes

• Lee Vista

Because this is a mobile, concierge service, availability can vary slightly based on location and scheduling. If you’re unsure whether your home is within our service area, feel free to reach out—we’re happy to confirm and provide options.

Do I need to cancel if I’m on my cycle?

No, you do not need to cancel. We can still see you, and it does not impact your treatment. So if you’re comfortable, we are good to go!

What should I wear for my appointment?

We recommend wearing comfortable clothing that allows for easy movement. Most patients feel best in athletic or loose-fitting clothing.

Do I need a referral for physical therapy?

No, you do not need a referral or prescription from a physician for physical therapy.

However, if your physical therapist feels further medical assessment or treatment is necessary, they will encourage you to follow up with your physician or refer you to an appropriate provider.

Do you see patients under the age of 18?

No, we do not treat patients under the age of 18. We specialize in treating adult patients but would be happy to refer you to a pediatric pelvic health physical therapist.

How soon should I see a pelvic health physical therapist after giving birth?

We recommend seeing a pelvic health physical therapist as early as 2-4 weeks postpartum to reconnect to your body while caring for your baby. We will work on lifting techniques, baby holding posture, and return to exercise when appropriate.

What forms of payment do you accept?

Payment can be made via cash, HSA/FSA card, credit or debit card on file or with a card reader at the appointment.

Do you accept insurance?

Connect Physical Therapy is an out-of-network provider offering high-quality, one-on-one physical therapy. Payment is due at each visit. If you have PPO insurance, I can provide a superbill for you to submit for possible reimbursement. Please contact your insurance provider to confirm your out-of-network coverage.

What do I ask my insurance company about reimbursement?

When calling your insurance provider, ask the following:

1. Out-of-Network Deductible

   • What is my out-of-network deductible?

   • How much of it have I already met this year?

2. Coverage After Deductible

   • Once my deductible is met, what percentage of the visit cost am I responsible for?

3. Authorization or Referral

   • Do I need prior authorization or a referral for out-of-network reimbursement?

4. Visit Limits

   • Is there an annual limit on the number of out-of-network visits?

5. Reimbursable CPT Codes

   • Which CPT codes are eligible for reimbursement under my plan?

Important Notes

• Reimbursement typically occurs after your out-of-network deductible has been met.

• If you have reached your out-of-pocket maximum, your insurance may cover up to 100% of eligible costs — this is often the best time to maximize your visits.

• Reimbursement is never guaranteed. Final rates and coverage decisions are determined by your insurance company.